Why we collect personal information
We collect your personal information because it helps us deliver a superior level of customer service. It enables us to give you convenient access to our products and services and focus on categories of greatest interest to you. In addition, your personal information helps us keep you posted on the latest product announcements, software updates, special offers, and events that you might like to hear about.
What information we collect and how we may use it
There are a number of situations in which your personal information may help us give you better products. For example:
* We may ask for your personal information when you’re discussing a service issue on the phone with an associate, downloading a software update, registering for a seminar, participating in an online survey, registering your products, or purchasing a product.
* When you interact with Hornones, we may collect personal information relevant to the situation, such as your name, mailing address, phone number, email address, and contact preferences; your credit card information and information about the Horntones products you own, such as their serial numbers and date of purchase; and information relating to a support or service issue.
* We also collect information for market research purposes, such as your occupation and where you use your computer, to gain a better understanding of our customers and thus provide more valuable service.
* We collect information regarding customer activities on our websites. This helps us to determine how best to provide useful information to customers and to understand which parts of our websites, products, and Internet services are of most interest to them.
* We may use personal information to provide products that you have requested as well as for auditing, research, and analysis to improve Horntones products.
Your Horntones Account
The Horntones website allows you to create a Horntones Account based on your personal information. This convenient service saves you time and allows for easier use of our web services. Here’s how it works: You create a personal profile, providing your name, phone number, email address, and in some cases your mailing address or a credit card number and choose a password and password hint (such as the month and day of your birth) for security. The system saves your information and assigns you a personal Horntones Account in many cases simply your email address, because it’s unique and easy to remember. The next time you order from the Horntones Store or register a new product, all you need to do is enter your Horntones Account and password; the system looks up the information it needs to assist you. In addition, if you update the information associated with your Horntones Account, it will be available for all your transactions with Horntones globally.
Publicly displayed information is public
If you use a bulletin board or chat room on a Horntones website you should be aware that any information you share is visible to other users. Personally identifiable information you submit to one of these forums can be read, collected, or used by other individuals to send you unsolicited messages. Horntones is not responsible for the personally identifiable information you choose to submit in these forums. For example, if you choose to make information, which was previously non-public, available by enabling certain user features, Horntones will collect that information from your interaction and the information will become publicly available.
Disclosure of information
Horntones takes your privacy very seriously. Horntones does not sell or rent your contact information to other marketers.
Within the Horntones Organization
With our service providers, vendors, and strategic partners
There are also times when it may be advantageous for Horntones to make certain personal information about you available to companies that Horntones has a strategic relationship with or that perform work for Horntones to provide products and services to you on our behalf. These companies may help us process information, extend credit, fulfill customer orders, deliver products to you, manage and enhance customer data, provide customer service, assess your interest in our products and services, or conduct customer research or satisfaction surveys. These companies are also obligated to protect your personal information in accordance with Horntones’ policies, except if we inform you otherwise at the time of collection. For example, when you purchase a Horntones system, you authorize Horntones and its carrier to exchange the information that you provide during the activation process to carry out service. If you are approved for service, your account will be governed by Horntones and its carrier’s respective privacy policies. Without such information being made available, it would be difficult for you to purchase products, have products delivered to you, receive customer service, provide us feedback to improve our products and services, or access certain services, offers, and content on the Horntones website.
At times we may be required by law or litigation to disclose your personal information. We may also disclose information about you if we determine that for national security, law enforcement, or other issues of public importance, disclosure is necessary.
How we protect your personal information
Horntones takes precautions including administrative, technical, and physical measures to safeguard your personal information against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction.
The Horntones Online Store uses Secure Sockets Layer (SSL) encryption on all web pages where personal information is required. To make purchases from the Horntones Online Store, you must use an SSL-enabled browser such as Internet Explorer. Doing so protects the confidentiality of your personal and credit card information while it’s transmitted over the Internet.
You can help us by also taking precautions to protect your personal data when you are on the Internet. Change your passwords often using a combination of letters and numbers, and make sure you use a secure web browser like Safari.
In some of our email messages we use a click-through URL linked to content on the Horntones website. When customers click one of these URLs, they pass through our web server before arriving at the destination web page. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked simply avoid clicking text or graphic links in the email.
Horntones abides by the safe harbor framework set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information collected from the European Union
Horntones’ website has links to the sites of other companies and is not responsible for their privacy practices.